What our clients say about us....
"They kept in constant contact with me, took the stress out of the IVA arrangements by dealing with my creditors direct, and took me through everything with a fine toothcomb. They showed me that I could deal with the situation and that it wasn’t as scary as I first thought. Also they didn’t judge me! 10/10."
"They are completely non-judgmental. All of the team are helpful and friendly. They have always responded quickly to emails and phone calls. Never once were we made to feel stupid or silly if we asked a question or needed further advice on an issue. We cannot recommend the company highly enough."
"When I rang them the lady I initially spoke to was wonderful, kind and enormously helpful. I felt a weight lifted from my shoulders just talking to her - it was non judgmental and felt personal in a good way."
"I rated them 10/10 because they were so caring and helpful, nothing was too much trouble."
"What impressed us was the sympathetic nature towards us during the final weeks of our debt problems. It was nothing short of a miracle what they achieved for us."
"I rated them so highly because I found there service to be excellent, everyone I spoke to was so helpful and understanding, I trust them and know I have their support whenever I need it."
"I felt this company went the extra mile to make the process less stressful, offering a more personal touch."
"There was a fair bit of negotiation required at the end which took a few days but Melanie and Tom were great at communicating with the creditors and got the proposal passed within a week of the initial meeting."
"Their service was excellent, professional and efficient; leaving me with confident I was in safe hands throughout the process. I found them to be a very valuable team with the upmost knowledge and expertise."
"The communication, paperwork and support was exceptional"
"After much thought I rang the company, they were nothing other than confidence building and I felt totally relaxed with them. All paperwork was completed promptly and on the day of the creditors meeting the proposal was accepted with a couple of minor adjustments."
"Very swift response and worked at my convenience. They were sympathetic and non-judgemental."
"They answered everything swiftly, always knew the answers, always made things clear and understandable, never once pushed us or messed us about."
"They were excellent in every field, I could not have asked for more assistance than they gave no matter who I spoke to. Each individual was very knowledgeable about my case."
"We rated them 10 out of 10 consistently because they were interested in our own personal circumstances, and strived to get the best possible result for us and the creditors. They were also very sympathetic to our situation."
"They were helpful and professional and everything was explained clearly and in layman’s terms."
"I rang them and arranged a call with one of the advisers, they were extremely helpful and professional and assisted me in getting a fairly complex IVA proposed and then with a slight modification it was approved."
"Everything Melanie and her team said proved to me that they give excellent support and advice to all of their clients. Some may choose not to listen but the results speak for themselves - they dont put forward unrealistic IVAs which is why they get approved and adhered to by all parties. I could call and e-mail and always get a friendly helpful response - really necessary after reading some of the correspondence from the creditors."
"I rated them 10 out of 10 because they provided a prompt and responsive service, solved a problem that had been weighing us down for years, they weren’t judgemental and have set us on the road to financial freedom!"
"Tina and Melanie were both extremely thorough and looked into all possible solutions for my situation. I felt in really safe hands and although I am now managing my debts myself, Melanie very generously offered help if I need it. I am so grateful."
"I found them approachable, friendly and highly professional at all times. They were always at the end of the phone to answer any queries I had."
"From the 1st contact to the last, the different members of staff I spoke to were 1st class. With their knowledge and expertise, they all made a very difficult and painful journey for me a LOT easier. It was so refreshing to deal with people who practice and value some good old fashioned customer service."
"Every communication with Melanie’s team, (Inc Melanie N, Angela, Tom and Melanie G) was superb, efficient and to the point. They helped me understand the concerns I had, and believe me there were a few! A FIRST RATE SERVICE."
"I rated them 10 out of 10 due to the fanatical team you deal with at every step. They were helpful, compassionate, friendly and above all professional. I really felt they were the best option I had to succeed."
"I cannot speak more highly of Melanie Giles - the lady is incredible; on the phone to me several times - even chased me all over the place to speak to me - gave me her personal home telephone number - how many IPs would do that?"
"I tried 2 other companies before deciding on them and considered the standard of professionalism and customer care far better than the others."
"They were excellent, Tom Doster is a true gentleman, always at the end of the phone; a really friendly person - big thanks to Tom and team."
"The company was courteous and professional at all times as well as being sympathetic. My husband and I were very happy with both the outcome and the professional, courteous, caring response. We also felt we could trust them, and therefore have given 10 out of 10 for all their help."
"We called them, discussed the options and realised that a full and final IVA was the best way forward. Sue and her team were flawless in the execution of their tasks, and would thoroughly recommend them to anyone considering their options. They were absolutely professional throughout, keeping us up to date with the progress and couldn’t be faulted at any time."